RESUME

JAN L. HOYER

Desktop Support Technician

816-517-5271 or jan@showmecommunications.com

SKILLS: Apple and Adobe tech support; Solo installations of classroom iMacs (2025 and 2019); Local networking of printers and scanners; Adobe Enterprise Administration for Shared Device License; Creative graphics using Illustrator and Photoshop; Photo retouching; Independent experience with videotaping and editing using Final Cut Pro. Experienced with InDesign, WordPress, HTML5, CSS3, copy writing, content development. Working experience with JavaScript.


EXPERIENCE

Metropolitan Community Colleges - Longview Campus

August 10, 2021 – Current • Lee's Summit, MO

Computer Support for Apple and Adobe

2025: Solo setup of (20) new M4 iMacs and peripheral networking; Install security software: Adobe Enterprise Administrator responsible for app packaging and installs; Create technical step guides for other IT staff; Create schedules and signage for two labs; Regular communications with instructors and staff; Reset of PC laptops; Provide tech support for students and staff.

(2019) Set up (20) new iMacs and peripheral networking; Install industry software; Customize user profiles and Apple System Settings for security and privacy.

Sept.- Nov. 2020 (temporary pandemic related position) Lee's Summit, MO

Entry Site Monitor, High Tech Automotive Building

Jan. 2003 – Sept. 2020, Lee's Summit, MO

Learning Specialist III, Apple and Adobe Administrator

  • Assist Computers in Design 110 students with learning Adobe software
  • Create open lab and staff schedules each semester
  • Technical support for Apple iMacs hardware and operating systems.
  • Assess and address workstation issues on iMacs, PC computers and network devices
  • Communicate with students, staff and instructors • Co-interview prospective assistants

(2016-2019) Responsible for recommendations and successful installation of new classroom hardware, including professional printer, scanners, Wacom tablets and required supplies for Graphic Design and Digital Photography classes.

Corporate Express

Graphic Art Technician

2000 to 2002, Lenexa, KS Preflight and prepare digital files to Computer to Plate workflow of Heidelberg Creo. Create product templates. Proofread. Send files to sister divisions through FTP network. Process plates for web press. Design of in-house educational display materials.

Technicraft Service Bureau (TRC)

Graphic Art Technician

1999 (Peoria, IL, relocated to Missouri) Preflight and send files to network’s wide format printers and linotronic. Maintain and calibrate network printers. Color corrections, create vector art. Communicate with designers. Manage yearbook design and film output.


EDUCATION

Associate in Applied Science, Graphic Design

Illinois Central College

Washington Community High School Graduate

Washington, Iowa